Assistance for Municipalities
For assistance on the CIE issuance procedure, the e-mail address firstname.lastname@example.org is available for municipalities.
It is necessary to specify the following information in the body of the e-mail:
- Name and surname of the clerk
- Telephone number
- Assistance request reason
The following telephone contact is also available: 800098738. The service is active from Monday to Friday from 8:00 AM to 6:00 PM and on Saturday from 8:00 AM to 2:00 PM.
Assistance for citizens
To request the blocking of the CIE, contact the number 800263388 providing the following data:
- Tax code
- CIE number if available
- Details of the police report
The service is available from Monday to Friday from 8:00 AM to 6:00 PM and on Saturday from 8:00 AM to 2:00 PM. The service is valid only for new CIE documents.
In case the citizen is in possession of an old CIE, the procedure of card blocking remains unchanged: it is necessary to go to the municipality of issuance after having filed a police report. For problems concerning access to the services of the PP.AA. through the CIE, reports related to the portal cartaidentita.interno.gov.it or the service prenotazionicie.interno.gov.it, please send an e-mail to email@example.com.